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An earnest money deposit shows a buyer's commitment after signing a purchase agreement. It is often held in escrow while the transaction moves toward closing. At closing, it is generally credited toward the buyer's down payment or closing costs.

Your purchase agreement identifies the amount, deadline, and who holds the deposit. Refunds and forfeiture depend on that agreement and applicable rules. Confirm the instructions with your settlement provider before sending funds.

A due diligence fee can have different payment and refund terms. Check the agreement to see which payment is requested.

Read the CFPB mortgage glossary

Your company administrator completes registration and the master service agreement, supplies the requested business and ownership information, and completes account verification and billing setup. The agreement alone does not activate every payment feature.

Ask your administrator to check setup status in the portal. If a signed agreement or a setup step is missing, contact support with your settlement provider, your name, your role, your phone number, and a short description. Keep your existing registration reference.

Open the saved transaction and check the actions available for its current status. Available delivery choices depend on the product and your permissions. The receiving bank must support the selected method.

Once recipient submission or payment processing has started, changes may require review. If an edit is unavailable, contact support with the transaction reference so the team can check the existing request before you create another one.

Use the recipient and payment terms in the offer to purchase. Choose only a method the recipient can receive and has agreed to use.

Each one-time code works for 15 minutes. After five incorrect codes, the link locks for 30 minutes; wait, then request a new code from the same page. You can ask for another code one minute after the last one.

Codes go only to the original email address or mobile number on the invitation. After ten codes, wait one hour before requesting another. If the contact details are wrong, ask the agent or brokerage that invited you to correct them and send a new secure link.

Private links expire after seven days. When the agent sends a new secure link, the previous link stops working, so always use the newest message.

Ask the agent or brokerage that invited you to send a new secure link. If you already submitted your information, ask for a new status link instead: your submitted details and verification are kept. Never send bank details by email.

Pending verification needs no action from you. You can close the page and check your status link later.

If verification could not be completed, the agent or brokerage that invited you can see that it needs attention and will tell you the next step, such as a correction link. Do not email bank details or start a new invitation. If the status page shows an error or does not load, contact support with the reference shown on the page.

An expired funding request cannot accept bank or payment details. Ask the agent or brokerage that requested the funds to send a new request.

If you submitted a payment and it failed, was returned, or shows an unexpected status, contact support with the request reference before starting another payment.

Open the transaction and check its activity history. Invitation delivery failed or Invitation delivery bounced means the message did not reach the recipient. Confirm the contact details, correct them if needed, and use Send a new secure link; the previous link is revoked.

For a seller who already submitted and lost their status link, use Send seller a new status link. Contact support for a funding or technical problem and include the transaction reference. Never forward a private link or access code.

Keep your support reference and reply to the same email. You can include redacted screenshots and a description of what happened. We will get back to you shortly.